Privacy Policy
Clinic Name: Neovie Concept
Website: https://neovieconcept.com
- Introduction
Neovie Concept values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you interact with our website, services, and communication platforms. This policy complies with Lebanese Law No. 81/2018 on Electronic Transactions and Personal Data.
- Information We Collect
We may collect the following categories of personal data:
- Personal and Contact Information
- Full name
- Phone number
- Email address
- Appointment preferences
- Gender (if provided)
- Medical and Health Information
- Health or skin-related information submitted for treatment suitability
- Any notes or files shared before consultations
All medical data is stored securely and reviewed only by qualified health professionals.
- Technical and Usage Data
Collected automatically through analytics and tracking tools:
- IP address
- Device type, browser, and operating system
- Pages visited and interaction data
This data helps us improve your experience on the website.
- How We Use Your Information
Your information is used for the following purposes:
- Booking and managing appointments via Clinicea
- Providing you with personalized services and treatments
- Sending appointment confirmations and reminders
- Responding to your inquiries or feedback
- Sending marketing communications via email or SMS
- Improving our website and customer experience using analytics tools
- Marketing Communications
We may use your contact information to send you updates, offers, or promotions via email and SMS. These messages are sent through platforms like Clinicea, Zendesk, and HubSpot. You are automatically added to our marketing list upon interacting with our clinic. You may opt out at any time by following the unsubscribe link or contacting us directly.
- Cookies and Analytics
Our website uses cookies and tracking tools such as:
- Google Analytics
- Meta (Facebook/Instagram) Pixel
- TikTok Pixel
- Google Ads
These tools help us understand how visitors use our site and allow us to deliver relevant advertising.
You can control cookie preferences via your browser settings.
- Data Sharing and Disclosure
We do not sell your personal data. However, we may share it with:
- Service providers for appointment management and communication (e.g., Clinicea, Zendesk, HubSpot)
- Government authorities when legally required
All third-party providers are required to protect your data in line with our standards and applicable laws.
- Data Storage and Security
Your data is stored securely using encryption, access controls, and system monitoring. Health-related information is accessible only to authorized medical staff.
While we implement best practices, no system is 100% secure. We cannot guarantee absolute data security, but we work continuously to protect your information.
- Your Rights Under Lebanese Law
Under Lebanese Law No. 81/2018, you have the right to:
- Request access to your personal data
- Request correction or deletion of inaccurate or outdated information
- Object to direct marketing communications
- Withdraw consent (if applicable)
To exercise your rights, contact us at:
📧 info@neovieconcept.com
📞 +961 3 177 688
- Data Retention
We retain your information only as long as necessary for treatment and business purposes, or as required by law. Medical records are retained in accordance with Lebanese healthcare regulations.
- Children’s Privacy
Our services are intended for individuals 18 years and older. We do not knowingly collect data from minors without parental consent.
- Changes to This Policy
This Privacy Policy may be updated from time to time. Any updates will be posted on this page with a revised effective date.
- Contact Us
If you have any questions or concerns regarding your privacy or this policy, please contact:
Neovie Concept
📍 Business Park 4, Dbayeh, Waterfront City, 4th Floor
📧 guesthelp@neovieconcept.com
📞 +961 3 177 688
